Privacy Policy

What we collect

When you install PackProof, we store your Shopify shop domain, the OAuth access token, and account information you create (email, display name, organization name). For every recording, we log the order number, duration, the user who recorded it, and a filename. We do not receive or store the video files themselves.

What we do NOT collect

PackProof does not request Protected Customer Data from Shopify. We never see customer names, emails, phone numbers, shipping addresses, or payment information.

How we use it

Shop credentials let us query unfulfilled orders on your behalf. Account data lets your team sign in and lets us show "recorded by" on log entries. Recording logs are shown to your team inside PackProof.

Data retention

When you uninstall PackProof from Shopify, we disconnect immediately. Your log entries remain accessible for 30 days so you can export them, after which they are permanently deleted along with your organization.

GDPR / data subject rights

Since PackProof does not collect customer PII, Shopify's customers/data_request and customers/redact webhooks have no customer data to return or erase. shop/redact triggers full deletion of your organization's log. To request export or deletion of your own account data, email hello@packproof.app.

Cookies

PackProof uses a single HttpOnly session cookie to keep you signed in. No tracking, analytics, or advertising cookies.

Contact

Questions? hello@packproof.app